Terms And Condition

Rates quoted in Ringgit Malaysia (RM) and subject to change without prior notice.
The minimum rental charge is one day (24 hours period).
The rental rates include full indemnity for accidental damage to third party property and bodily injuries. However, in line with the commercial insurance practice, the customer is always responsible for an amount equivalent to the excess clause not exceed for Group A (RM3,000), Group B (RM6,000), Group C (RM15,000) and Group D (RM20,000).
We offer the customer the option to waive the financial responsibility resulting from damage vehicle while it under rental agreement. This can be done by accepting the Collision Damage Waiver (CDW) at the time of taking delivery of the vehicle on payment of 20% from rental rates. However the customer is liable for a Non-Waiverable Damage Excess for Group A (RM1,500), Group B(RM2,500), C (RM5,000) and D (RM10,000).
The insurance and CDW will not cover for damage due to negligence, tyre punctures and burst tyres, fuel errors, lack of electricity because of forgotten turned off electrical devices, loss or damage to the vehicle accessories.
The customer is reminded that underbody and overhead damage is at their own risk at all time. All insurance is void if vehicles are driven on unsealed and unmade roads or surfaces.
All parking fees or traffic fines incurred during the rental period will be the responsibility by the customer. Additional RM50 will be charge to the customer for every summons paid by our company
In addition to the rent charges, the customer is required to have a cash deposit and an equivalent as a guarantee of proper usage of the vehicle for the entire duration of the contract, sum which will be reimbursed if no damage is notified on its delivery.
The customer is responsible to return the vehicle for servicing and maintenance every 5000 KM, any damage to the vehicle due to late maintenance will be responsibility of the customer.
The customer is responsible to pay monthly rental beginning on the date of delivery vehicles and thereafter on or before the date of the same generic each succeeding month. We reserve the right to terminate the rental agreement if the customer fails to make payment at the time specified.

Chauffeur Terms and Condition

Only our drivers are permitted to drive the vehicles.
We are not responsible for delays caused by adverse weather conditions, caused by strike action, acts of god or conflict or war.
All luggage and personal effects are carried in the vehicle at the owner’s risk.
We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees.
The carrying or use of unregistered weapons, or any illegal drugs in our cars is totally forbidden.
Smoking is forbidden in our vehicles.
FS Nineteen Transport Services make every effort to supply top quality vehicles. However, should such vehicles are not available, we reserve the right to provide a similar standard or alternative vehicle.
From time to time we reserve the right to use sub-contractors to complement our own workforce.
We will hold liable any client who cause damage or are responsible for an act which results in the vehicle being unsuitable for hire at the end of a hire period. An example of this would be where a clean or valet of the interior of the vehicle is necessary.
The client will be invoiced for all associated cleaning costs and any resulting cancelled bookings.
If for some reason you are unhappy with the service, you should, in the first instance, relay your concerns immediately to the driver, who will try to rectify the issue on the spot. If the matter hasn't been resolved to your satisfaction, please email your complaint to us at admin@fs-global.biz
Any breach of the above Terms and Conditions could result in termination of your hire agreement with FS Nineteen Transport Services - we will not refund your costs or pay compensation in such event.